Operational excellence

Service processes and workflows

Enabling your organisation to serve customers effectively and efficiently with fit for purpose digitalisation.

«My production stopped!» · «I need spare parts xyz» · «What is the right procedure?» · «We need a commissioning engineer»

Typical inquiries from installation to operation

The challenge

Inquiry and case management across the lifecycle

Every inquiry runs through the same stages. Without structured workflows, each one becomes a puzzle.

Which customer, which machine, which parts, how many operating hours?

Only a few pieces of the puzzle: what is really happening at the customer’s site?

What is the situation on site, and which resources are needed and available?

New surprises on site while time is critical.

Cases stay open and lessons are not learned.

Value to SMEs

Fit for purpose digitalisation also enables remote services and predictive maintenance.

Closer to your customers
Interact with them remotely around the world.
Cost effective after-sales
Processes that make the after-sales business pay off.
End-to-end workflows
Proper task management from inquiry to resolution.
Knowledge secured
Know-how remotely available to your service staff.

Digital offeringDisruptive

Deliver digital services directly to your customers’ machines – and turn your installed base into a service business.

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Digital offering

Unlock the value of your installed base over a lifecycle of 3 to 40 years.

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Operational excellence

Transform your organisation into a digital process organisation.

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Let’s map your service processes and find the quick wins.