Digital offering What does it take to turn your installed base into a service business? Lifetime value 0.6–2 years Plan, build, install, commission: a hardware business with stagnating volumes, rising competition and price pressure. 3–40 years Operate: a service business with high margins – if you understand the customer’s process. The challenge What prevents SMEs from leveraging their installed base and unlocking the full potential of after-sales, operations and maintenance? What we do We develop your business case – service and maintenance, product enrichment or disruption – and the technology to deliver it, with secure connectivity from our partner symmedia. Work with your customers on their installation, wherever it is. Support and operate machines without travelling. Recurring revenue over the whole lifecycle. Know the state of your installed base at any time. Related solutionsFrom manufacturer to service provider
The potential is in the operate phase
What’s holding SMEs back
Expanding the reach to customers by remote technology
Collaboration with customers
Remote service and operation
Spare parts and upgrades
Real time monitoring
What often comes next
From manufacturer to service providerClaude Code2026-10-07T15:43:33+00:00
